Privacy Policy

Pacific Labs (“we”, “us”) owns and operates pacificlabs.co.in and serves as the Data Fiduciary (formerly “Data Controller”) of your personal data under India’s Digital Personal Data Protection Act, 2023 (DPDP Act). We process only the minimal data necessary to deliver our services and safeguard your privacy, in line with the fundamental right to privacy under Article 21 of the Indian Constitution as affirmed in Puttaswamy v. Union of India.

For personalized items, customer‑provided images may be showcased on Pacific Labs’ social media channels unless you explicitly opt out. No contact details will ever be used for marketing or shared with third parties without your informed consent.

1. Data Fiduciary

Pacific Labs (“we” or “us”) determines the purposes and means of processing personal data collected via pacificlabs.co.in, making us the Data Fiduciary under Section 2(i) of the DPDP Act.

2. Information We Collect

2.1 Device Information

When you visit our Site, we automatically gather technical details—such as browser type, IP address, time zone, and cookie identifiers—to detect abuse and analyze usage trends.

2.2 Personal Data You Provide

If you register, submit an order, or fill out a form (e.g., for quotes or customer support), you may supply personal information (name, address, email, phone number, payment data). We collect only what is necessary to perform our contract with you and retain it only for that purpose.

3. Purposes of Processing

3.1 Security & Fraud Prevention

Device Information is used to identify and prevent fraudulent or abusive activities, consistent with “reasonable security practices and procedures” mandated under the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

3.2 Service Delivery

We use your personal data to process orders, customize products, and communicate with you regarding your requests, based on our legitimate interest in fulfilling contracts.

3.3 Marketing & Social Media

With your explicit consent, we may feature images you upload for personalized items on Pacific Labs’ social media accounts and promotional materials. You may withdraw consent at any time.

4. Consent & Opt‑Out

We will not send marketing communications or share your contact data without your prior, informed consent, as required by the DPDP Act. You can revoke consent or opt out by contacting our Data Protection Officer (see §10).

5. Your Rights

Under Article 21 (Right to Life and Personal Liberty) and the DPDP Act, you have the right to:

• Access details of your personal data and processing activities

• Correct or update inaccurate/incomplete data

• Erase data that is no longer necessary, unless retention is required by law

• Grievance Redressal through our designated officer

To exercise these rights, please contact us at pacificlabs3d@gmail.com.

6. Data Security

We implement administrative, technical, and physical safeguards—such as encrypted storage, access controls, and regular security audits—commensurate with the sensitivity of the data, as prescribed by the IT Act, 2000 and associated rules.

7. Legal Disclosures

We may disclose your data if required by law (e.g., subpoena, court order) or to protect our rights, safety, or that of others, in good faith.

8. Third‑Party Links

Our website may link to third‑party sites not controlled by us. We are not responsible for their privacy practices and encourage you to review their policies before sharing any data.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business changes. The latest version is always available at https://pacificlabs.co.in/privacy-policy.

10. Contact

For questions, consent withdrawals, or to exercise your data rights, email our Data Protection Officer at:
pacificlabs3d@gmail.com