Return and Refund

1. Cancellations & Non‑Returnable Goods

• Personalized Items: Any product made or modified to your specifications (e.g., custom‑printed or engraved) cannot be cancelled or returned once the order is confirmed.

• Final Sale: Products clearly marked “Final Sale” at checkout are also non‑returnable and non‑refundable

2. Returns of Generic Items

• Eligibility: Only items not made to your specifications and received in a damaged or defective condition qualify for return.

• Return Window: Defective goods must be returned within 5 days of delivery.

• Condition: Returned items should include all original packaging, tags, manuals, and accessories.

3. Refund Processing

• Inspection: Upon receipt, we will inspect the returned item to confirm eligibility.

• Timeline: We aim to process refunds within 3–4 business days of confirming the return.

• Method: Refunds are issued via the original payment method used for purchase.

4. Customer’s Responsibility

• Return Shipping: You are responsible for arranging and paying for the safe return of products to our facility. Unlike standard practice where a seller covers reverse logistics for defects, Pacific Labs requires customers to ship items back at their own cost.

• Risk of Loss: Pack items securely; we are not liable for goods lost or damaged in transit. We recommend using trackable, insured shipping.

5. Address for Returns

Please send all returns to:

Pacific Labs

256, Adarsh Colony Balongi,

Mohali – 160055 Punjab, India

6. Gift Returns

• If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once received and inspected Amazon India.

• If the gift giver retained the order, refunds will be issued to them.

7. Right to Refuse Returns

We reserve the right to refuse any return that:

• Is outside the 5‑day window.

• Lacks original packaging or shows signs of use.

• Is personalized or final‑sale.

8. Contact Us

For questions or to initiate a return, please email:
pacificlabs3d@gmail.com

We strive to make returns and refunds as smooth as possible. Thank you for shopping with Pacific Labs!